Support & FAQ
What is Lightstream Racer?
An Augmented Reality Antigravity Racing Game on iOS. Presenting a fusion of stunning sci-fi graphics and intense racing action. Compete in offline mode or online against a worldwide leader-board! Lightstream Racer allows players to experience futuristic Motorsport!
What devices can I play Lightstream Racer on?
Lightstream Racer is currently available for compatible Apple devices with ARKit running iOS 11.0 or later. Compatibility list:
- iPhone X
- iPhone 8
- iPhone 8 Plus
- iPhone 7
- iPhone 7 Plus
- iPhone 6s
- iPhone 6s Plus
- iPhone SE
- 12.9-inch iPad Pro 2017
- 12.9-inch iPad Pro 2016
- 10.5-inch iPad Pro
- 9.7-inch iPad Pro 2016
- 9.7-inch iPad Pro 2017
- 9.7-inch iPad 2017 (5th generation)
How I do get started and why do you need access to my camera?
Lightstream Racer needs access to your camera to be able to place race tracks in real world space for you to play. Once you allow camera permissions you can then select a race and you’ll notice your device will start scanning. We suggest moving your device slowly letting it see the surface you want to place the race track on (this could be a tabletop surface, floor etc.). Once it finds you plane you’ll see plane detected appear and you can place the race track in the real world. Without camera access you won’t be able to play Lightstream Racer.
How do I enable camera permissions?
You can turn camera permissions on for LIghtstream Racer by doing the following:
Go to your device Settings > Lightstream Racer, and toggle the Camera permission so that it’s green.
I can’t get the game to start!
Find a clear space, like a table or floor. Try moving your device sideways so the camera can read the surface and fix the play area. If the game doesn’t start close it and open it again by trying the following:
- Close all the apps running on your device, starting with Lightstream Racer.
- Check to make sure you have ample storage on your device (and clear your device’s cache too).
- Turn your device off and on (restart tends to do the trick).
- Launch the game before you launch anything else.
I can’t get the game to find a playable surface!
Try the following:
Ensure that you’re playing in a well-lit area. Make sure the surface that you’re playing on is textured (e.g. a desk or a coffee table).
Ensure that your finger is not covering the device’s camera.
Try moving your device sideways so the device’s camera can read the surface of your chosen play area.
Why do I need to log into Game Center?
Lightstream Racer uses Game Center to enable leader-boards and achievements. Game Center is required for Lightstream Racer’s Online Mode.
Why am I seeing adverts in Lightstream Racer after purchasing previously?
There is a known issue in Lightstream Racer v1.9.1 and below where if you have previously purchased Lightstream Racer you are shown adverts, updating to the latest version of Lightstream Racer should fix this issue.
Still having trouble?
Reach out to the Lightstream Racer Game Support team via our online form